Frequently asked questions

EYI has a set fee of €40 per square meter (m2) in our warehouse. EYI provides long-term and short-term storage exclusively if you do not wish to sell your items with us. EYI protects your items with care and can return the item to your vessel at any time. We store all sorts of items, from furniture to tenders. 

Please click here to request to store your items with us, we’ll gladly handle your request. 

EYI will not ask you as the vendor to provide all documentation for the item upon reception. However, if a dispute with border controls occurs after the item has been sold, the vendor must be able to prove the receipt or an invoice showing the payment of VAT on the item that was paid and provide it to EYI immediately.

EYI does not buy items, we are a sales partner. A commission-based service helping you sell your items through our platform and marketing efforts. We take a commission plus VAT fee on every sales transaction for our services. 

EYI split payment solution is reliable in paying you as the vendor instantly when your item is sold on our eCommerce. However, if the money is not received, EYI has fourteen days to issue your payment from the date your item was sold.

EYI has implemented Stripe Connect onto the platform, Stripe Connect helps us split the payment from the buyer on our eCommerce. EYIs commission + VAT is deducted from the total amount and the rest of the money is automatically transferred to your bank account.

Yes. EYI does pick up items outside of France, please contact us.

EYI has set prices for all locations along the Riviera. The pricing is divided by regions along the coast. Note that if any additional equipment is required for the pickup of an item, the charges will be invoiced accordingly. 

Please find the set prices we’ll charge below: 

Antibes – 20€ per pickup, & delivery.  

Juan Les Pins - €80 per pickup, & delivery. 

Cannes - €130 per pickup, & delivery. 

Nice - €130 per pickup, & delivery.

Monaco - €180 per pickup, & delivery. 

St Tropez - €300 per pickup, & delivery.

La Ciotat - €500 per pickup, & delivery.

EYI can help you sell all items you no longer use onboard, please go through our “Request to Sell” process for us to have a good idea of what we’re selling and the condition of the item.

The “Request to Sell” process is a series of 8 questions EYI asks of the vendor to answer to explain what they wish to sell, the condition of the item & the price they wish to sell the item for. To “Request to Sell” an item is completely free. 

It helps EYI understand any irregularities with the item you want to sell and guarantee good condition and functionality of all items we sell through our eCommerce. 

EYI will take all requests into consideration, you can request to sell and store as many items as you want. EYI will approve all items we believe we can help you sell. Therefore, we will take responsibility for storing and advertising your item. 

You can request to sell or store every item you no longer need onboard.

The “Request to Store” Process is an opportunity for the industry to receive support to store any items they wish. EYI works with short-term and long-term storage solutions. To “Request to Store” is completely free.

The process helps us understand what you wish to store with us and guarantee insurance for the value of your item.

The Client Statement is an overview of everything regarding the sale of an item, we provide you with all the information you initially provided to us when we receive the item. We then provide you with a client statement for all sold items once a transaction and shipment have been completed.  

After processing any sort of payment, EYI will provide you with a receipt to your registered email. Please reach out to us at sales@eyi.io if you would like to receive your receipt. 

Please go to your vendor profile – Documentation – You will find all your client statements for all sales and storage history with EYI.

No, EYI will not buy your item. We help you sell your items on our platform and in return we take a commission on the final sale price of your item. We help you sell your item by focusing our efforts on driving traffic to our website through various marketing tactics.

If you are a vendor that is in the South of France, you can get paid in cash under certain conditions. Please contact us at sales@eyi.io. 

Yes, please contact us to book a time to come by the EYI warehouse.

sales@eyi.io

+33 (0) 6 12 44 24 16